At TTEC, we’re all about the Human Experience. Elevated. As a site-based Chat Technical Support Representative in Pasay, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City 

What You’ll be Doing 

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers  
• Answer incoming communications from customers  
• Connect and resolve issues with customers using written communication  
• Conduct research to provide answers for customers to resolve their issues  

What You Bring to the Role 

• Open to candidates with 1 year tech experience  
• Completed at least 2nd year in college or equivalent  
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations 
• A solution-oriented mindset to ensure happy customers 
• You lead by example and work with your team to contribute to the overall success of your client program  
• Computer savvy 

What You Can Expect 

• A blended account for voice, chat and email 
•  Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities 
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: 
• Company-sponsored HMO with Health & Wellness programs for you and your family 
• Educational assistance through tuition reimbursement 

Your Health Matters (requirements for hired applicants) 

• All identified candidates need to secure a work and health permit prior to start date