Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Chat Service Representative in Pampanga, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 

And even better! Earn a competitive salary package plus a ₱25,000 Retention Bonus (Selected Accounts) 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

• Answer incoming communications from customers  

• Connect and resolve issues with customers using written communication only  

What You Bring to the Role 

• Open to newbies or with customer service experience 

• Completed 2 years in college or equivalent  

• Recognize, apply and explain your product or service knowledge  

• Computer experience 

• Computer experience and can reach 30 words per minute typing speed 

• Preferably within 50 KM radius from TTEC Pampanga site 

What You Can Expect 

• A Php 15,000 relocation package for the first 50 hires in nearby areas — Bataan, Pangasinan, Nueva Ecija, Tarlac, and Bulacan. (*terms and conditions apply) 

• Plus performance bonus opportunity of up to Php 30,000 monthly  

• Supportive of your career and professional development 

• An inclusive culture and community minded organization where giving back is encouraged 

• A global team of curious lifelong learners guided by our company values 

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit https://mybenefits.ttec.com/phl/ for more information.