Bringing smiles is what we do at TTEC… for you and the customer. As asite-based Chat Customer Service Representative in Bacolod, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.    

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues either thru voice or non-voice interactions which includes but not limited to inbound and outbound calling such as chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll 

• Answer incoming communications from customers 
• Connect and resolve issues with customers using voice or non-voice platforms 

What You Bring to the Role 

• Completed Senior High School or 2 years in college 
• At least 6 months of customer service or call center experience  
• Great verbal communication and business writing skills  
• Should have excellent critical thinking and active listening skills 
• You lead by example and work with your team to contribute to the overall success of your client program 
• Ideally, a goal-oriented person who has an innovative mindset with a strong desire to promote green initiatives 

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit https://mybenefits.ttec.com/phl/ for more information.