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Emerson Electric Asia Ltd. ROHQ (Employer was active 2 days ago)

Mandaluyong City, Philippines

Job Title: Business Analyst II Customer Relationship Management

Full Time1 Vacancy Posted: 01-15-2025
Expires on 14 Feb
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Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Business Analyst II, Customer Relationship Management, you will be responsible for providing data analysis and CRM system enhancement support for the Asia Pacific, Middle East, and Africa organizations.

In this capacity, you will be collaborating with various versatile individuals across the organization and gaining knowledge and expertise as you develop yourself to become instrumental in achieving the success of the CRM program. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

  • To work with the project manager in planning and implementing CRM-related projects.
  • To provide business analysis by working with partners and end users to define and refine requirements, support functional and integration testing, training, implementation, end-user rollout, and project completion monitoring.
  • To provide post-go-live support like database maintenance and other operational and administrative activities.
  • To provide training as appropriate.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

  • Bachelor’s degree in Business Administration, Business Analytics, Business Information Systems, Information Management, Information Technology, or related courses.
  • 3 years of relevant experience in the Business Analysis field supporting Service, Sales, Marketing, or Customer Care organizations.
  • Experience in Oracle Sales Cloud or similar systems (CRMoD, Salesforce, Dynamics).
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, OneNote), Microsoft Visio, or any modeling tool.
  • Familiarity with SAFe Agile, Stage-Gate process, or similar.
  • Knowledgeable in process mapping, modeling, and data mapping.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

Employee Benefits

LaptopGym/FitnessLife InsuranceIn-house Cafeteria13th monthOthers - Transportation Allowance, Rice Allowance, Clothing Allowance, HMO on day 1

Preferred Candidate

Technical / Hard Skills

Business Analysis (1-3 Years)

Tools

Power BI

Company Overview

 

Let's think differently

At Emerson, you'll join a talented, dedicated team of motivated professionals who share a collective passion for progress and excellence.

To all the thinkers, doers, and connectors. All the disruptors, innovators, and value-creators. Let’s go. We want you to join us in our bold aspiration to make the world healthier, safer, smarter, and more sustainable.

Together, we are building a global community of passionate, dedicated people who are trusted, celebrated, rewarded, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet.

At Emerson, our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through.

About Us

Emerson is a global leader in automation technology and software. Through its deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

Across its diverse workforce, Emerson has an inclusive culture that rallies employees to innovate fearlessly in pursuit of solutions to the world’s most complex challenges. The impact of this work is evident as Emerson technologies and software empower the world’s largest companies to digitally transform, making the world healthier, safer, smarter, and more sustainable.

In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.

Awards & Recognition

Emerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.

  • 2023 Philippine Daily Inquirer Best Employers
  • 2022 #5 Linkedin Top Companies in the Philippines
  • Dec 2021 to Dec 2022 Great Place to Work Certified™  
  • 2021 GradPhilippines Top 100 Graduate Employers
  • 2022 #199 Forbes Fortune 500 Companies
  • 2022 Newsweek America’s Most Responsible Companies
  • 2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality

Learn more: https://www.emerson.com/en-us/about-us/awards-recognition

Benefits at Emerson

Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.

  • Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package:
    • Food, Transportation, Clothing Allowance
    • Night Differential
    • Life Insurance
    • Personal Accident Insurance
    • Business Travel Insurance
    • Retirement Benefit
    • Perfect Attendance Incentive
    • Guaranteed Midyear Pay
  • Career Development Opportunities – We help team members reach their highest potential with learning programs.
  • Performance-based Merit Increase – We reward employees for their good performance and achievements at work.
  • Healthcare – We offer quality healthcare coverage (medical and dental) for team members and their dependents.
  • Paid Leaves – We provide leave benefits to allow employees to take time off work - Vacation, Sick, Bereavement, Adoptive Parent Leave. Team members receive a cash conversion for unused VL credits.
  • Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.
  • Well-Being Programs – We commit to Support Our People and cultivate a culture where everyone can thrive. Team members can avail of Well-Being Days; Financial Assistance after a natural disaster or qualified personal hardship; and Counseling Service for team members and their families.
  • Blended Work Benefits – We consider employee work-life requirements by providing team members with Work from Home Allowance, Internet Subsidy, Workstation Set-up Reimbursement.
  • Emergency Loans – We provide financial relief to team members in a financial bind after a qualified emergency at zero % interest.
  • Business Travel – We provide opportunities to employees in qualified roles to visit other Emerson global sites.
  • Safe Working Environment – We commit to our priority on Safety & Quality across our global network and workplace.
  • Social Responsibility - We focus on building a culture that empowers employees to bring their most authentic selves to work every day.

Put your passion into action at Emerson. Find a career path that matches your unique needs and aspirations, and we'll provide the tools and resources to help you every step of the way.
 

Let’s go, together.

Visit our career site: http://www.emerson.com/en-ph/careers

Office Address:

12th Floor SM Cyber West Avenue, EDSA corner West Avenue and Bulacan St., Quezon City, Metro Manila-Metro Manila

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