How A Supportive Work Environment Convinces Former Employees To Come Back

In a BPO industry with a high turnover rate and many customer service representative openings, what makes people return to a former employer? High pay? Nah, money can’t buy happiness. Is it company reputation? Maybe, but reputation is inflated by marketing. The real key is loving the people at work while having a stable job that provides for your family, offers you a career to grow into and a supportive work environment.

When people decide to leave a company in the customer experience industry, what they usually come to miss deep in their hearts are the awesome people they grew to love as colleagues. You have to admit that when you start to think about moving companies again, you recall the places with a supportive work environment, kind leaders, and fun coworkers.

Some employees from TTEC Philippines share their alumni stories, explaining how TTEC’s amazing company culture stayed with them and led them back home:

Love the people, love the job

Pam, an employee at TTEC Iloilo shares: “The leadership team of TTEC, I’ve known them for a decade or more. I know how they treat people within the organization. They’re so approachable.

They’ll always find time for you if you need help. They want to see people succeed and grow in their roles. That’s one of the things I love most about TTEC: we care for each other.”

Great coworkers is the ultimate company perk

Ernesto, another employee at TTEC Novaliches shares Pam’s appreciation for great colleagues, saying “I’m really satisfied and happy working in TTEC because of my leaders and colleagues, who are awesome to work with. And that feeling is much better than any other benefits a company can provide.

I started under a seasonal account and I returned under a new program. Our leaders are one of the main reasons why I came back. I like the leadership here at TTEC. They’re easy to talk to and follow proper protocols.

Whether you’re a seasonal employee, a regular employee, or a newbie you can expect TTEC to provide an excellent supportive work environment. The management and programs ensure that employees are taken care of.”

Growing as professionals and as colleagues

Loving your job and loving the people at work really go hand in hand, according to Jay Ann, an employee at TTEC Bacolod: “TTEC is a Great Place to Work® that provides us employees with so many things.

We offer scholarship programs, especially for working students. We provide different trainings to enhance skills and abilities. We invest in modern technologies that help employees do our job better and more easily.

But, what really made me come back to TTEC is the enthusiasm for employee engagement. TTEC has monthly freebies and perks given to employees. TTEC also holds physical and mental health awareness activities for employees. You can feel how much people care here.

For example, what I love about our TTEC leaders is that they engage with the team and listen to our opinions, suggestions, and feedback. We feel seen, heard, and valued. It’s the people we work with at TTEC that make us want to stay.”

TTEC, a place to feel like you belong

What’s clear from the employee alumni stories above is how much TTEC cares about the employee experience. They clearly put people at the heart of what they do.

Pam concludes, “TTEC has a combination of a positive work environment, competitive compensation and incentives, growth and development opportunities, a strong company culture, and of course work-life balance that makes it an ideal workplace for me. The opportunities, the fun bonding activities, the amazing people. TTEC isn’t just a workplace for me; it’s a family.”

You’re probably wondering, well – this is great and all, but I've never heard of TTEC. Well let’s shine a spotlight on them! TTEC is a global company with over 65,000+ employees (and counting). They help companies continuously optimize CX (Customer Experience) and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation. This is possible because of incredible talent like you helping them deliver on that customer service promise.

If you’re looking for a community that feels like a home to you, your career, and future, check out TTEC’s customer service representative openings in Lipa, Cebu, Iloilo, Novaliches, and Bacolod. Get ready to connect with an amazing group of people who want to see you succeed. What are you waiting for? A certified Great Place to Work®, TTEC Philippines is just waiting for you!